Surveys were mailed to the homes of established patients seen in the Owensboro and Tell City offices during January, 2005

Were you greeted promptly and courteously upon arrival?

Yes 100% 

Were our billing and insurance policies made clear to you?

Yes 93% 

Was your waiting time in the reception area, before being brought back to the examination room, acceptable?

Yes 98% 

Was your waiting time in the examination room, before the doctor saw you, acceptable?

Yes 98% 

Did the doctor take enough time to listen to everything you had to say and ask?

Yes 99% 

Did the doctor clearly explain his findings and clearly explain instructions for any follow-up care?

Yes 100% 

Would you recommend this practice to others?

Yes 100% 

On a scale of 1 to 5 (5 signifying the highest degree of satisfaction and 1 the lowest) how would you rate your satisfaction with the following aspects :

Front desk staff                   4.75                  95% 

Scheduling and punctuality with appointments  
                                           4.85                 97% 

The attention and care you received from the doctor  
                                           4.90                 98% 

The attention and care you received from the nurse  
                                           4.90                 98% 

Your ability to reach us easily by phone
                                           4.88                 98% 

Surgery scheduling staff (if you were scheduled for a surgical procedure)                          4.84                 97% 

Overall quality of care        4.87                 97% 

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